State Farm® Insurance Agent William Frank
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Justin M
September 26, 2024
5
out of
5
rating by Justin M
"I have been a client of William's since I was in high school. When I transitioned over to my own insurance off of my parents, William has been nothing but the absolute best to work with. He's extremely responsive, takes care of you and treats you like family. Do not hesitate to become a part of the State Farm family."
We responded:
"Thank you so much, Justin! It's been a pleasure working with you over the years. I'm grateful for the trust you've placed in me, and it's always my goal to provide the best service and support possible. I truly appreciate you being part of the State Farm family, and I'm here whenever you need anything! - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Andreas Campanale
September 26, 2024
5
out of
5
rating by Andreas Campanale
"Dixiana provided exceptional support and expertise during our switch to State Farm. I initially had concerns about the process since I wasn’t familiar with how it worked, but Dixie’s clear and straightforward explanations of the policies and coverage options made everything much easier than I anticipated."
We responded:
"Andreas, thank you for your wonderful review! I'm happy to hear that Dixiana provided such exceptional support and expertise during your switch to State Farm. It's great that her clear and straightforward explanations made the process easier for you. We're grateful to have Dixiana on our team and are always here to help with any future needs or questions you may have. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
martin Villalobos
September 25, 2024
5
out of
5
rating by martin Villalobos
"I had an excellent experience with Dixiana from State Farm! She provided outstanding service over the phone, answering all my questions with clarity and efficiency. Her professionalism and attention to detail made the process smooth and stress-free. Highly recommend her for anyone looking for top-notch insurance support!"
We responded:
"Martin, thank you for sharing your positive experience with Dixiana! I'm glad to hear that she provided you with clear and efficient service over the phone. Her professionalism and attention to detail are qualities we highly value in our team. We appreciate your recommendation and are here for any future insurance needs you may have. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Jonathan Wilcoxen
September 6, 2024
5
out of
5
rating by Jonathan Wilcoxen
"Megan was quick to respond, helping in answering all of my questions, and provided excellent service! Highly recommend this State Farm office!"
We responded:
"Megan, thank you for your kind words! I'm glad to hear that Megan was able to assist you promptly and effectively. We appreciate your recommendation and are always here to help with any future questions or needs. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Emenie Macea
September 5, 2024
5
out of
5
rating by Emenie Macea
"Great service fast and easy 👌 I got to work with Dixiana and she was great! 💯 recommend this branch."
We responded:
"Thank you, Emenie, for your wonderful review! I'm glad you found our service fast and easy. Dixiana is indeed a valuable part of our team, and I'm happy she could assist you so well. We appreciate your recommendation and look forward to helping you with any future needs. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Meriely Macea
September 5, 2024
5
out of
5
rating by Meriely Macea
"I worked with Dixiana from State Farm and she made the experience easy and straightforward- in addition William the owner offered us competitive rates. We were referred to State farm from another friend who is also very happy with Statefarm for insurance."
We responded:
"Meriely, thank you for your wonderful review! I'm glad to hear that Dixiana made your experience easy and straightforward. It's great that you found our rates competitive, and I'm happy your friend referred you to us. If you need any further assistance, our office is here to help. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Antonio Smith
August 30, 2024
5
out of
5
rating by Antonio Smith
"This place is TOP NOTCH!!! Everytime I call in with 101 questions they have the answers . Today Dixiana helped me out with the situation and her service was NEXT LEVEL !!! Cant say enough Dixiana and the William Frank branch.."
We responded:
"Antonio, thank you for your fantastic review! I'm glad to hear that Dixiana provided you with exceptional service and was able to answer all your questions. Our team always strives to offer top-notch assistance. We're here for any future needs you may have. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Joemy Cruceta
August 30, 2024
5
out of
5
rating by Joemy Cruceta
"Dixiana was extremely helpful and knowledgeable during our transition over to State Farm. I was worried about transferring as I did not know how the process worked. However, William’s ability to explain policies and communicate coverages in a clear and concise way made the process far easier than imagined. He was enlightening, energetic, and easy to talk to. By far the best customer service I have seen in a long time. If you are looking for a genuine, personable, and knowledgeable insurance agent come to this agency ."
We responded:
"Joemy, thank you for your wonderful review! I'm glad to hear that Dixiana was able to assist you effectively during your transition to State Farm. It's great that our explanations and communication made the process easier for you. Your kind words about our customer service and the qualities you appreciated mean a lot to us. If you have any further questions or need assistance in the future, don't hesitate to reach out. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Renato Di sandro
August 22, 2024
5
out of
5
rating by Renato Di sandro
"Very friendly and professional agent. I would recommend them to everyone."
We responded:
"Renato, thank you for your kind words and recommendation. I'm glad you found our service friendly and professional. If you ever need any assistance in the future, don't hesitate to reach out. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Leeesa
August 21, 2024
5
out of
5
rating by Leeesa
"Megan was very helpful at State Farm in setting up a new vehicle and answering tons of questions. Thanks Megan!"
We responded:
"Thank you, Leeesa, for your positive review. I'm glad Megan could assist you with setting up your new vehicle and answering your questions. We appreciate your feedback and are here for any future needs. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
miriam pena
August 14, 2024
5
out of
5
rating by miriam pena
"Super friendly staff...they are always ready to help you any way they can. Happy to have talked to Dixiana ."
We responded:
"Hey Miriam, Thanks a lot for your awesome review! We're so glad you found our staff super friendly and helpful. Dixiana will be happy to know you appreciated her assistance. If you need anything else, we're always here for you! - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Johanny Mustafa
August 13, 2024
5
out of
5
rating by Johanny Mustafa
"Great experience. Straight to the point and very knowledgeable. Glad to be a customer here. Zero issues. Dixiana was very friendly."
We responded:
"Hey Johanny, Thanks for the awesome review! I'm glad you had a great experience with us. Dixiana is indeed very friendly and knowledgeable. We're happy to have you as a customer. If you ever need anything, feel free to reach out! - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Jordan
August 2, 2024
5
out of
5
rating by Jordan
"Great insurance agency! Go see Dixie for all your coverage needs!!"
We responded:
"Hey Jordan! Thanks a ton for the awesome review! We're so glad you had a great experience with our agency. Dixie always ready to help with all your coverage needs. If you ever need anything else, feel free to reach out! - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Rell Life
August 1, 2024
5
out of
5
rating by Rell Life
"Insurance agent dixiana was absolutely professional and very informative I would definitely recommend to this particular office and State Farm all in one whole highly recommend and that it would tell all my family and friends. Absolutely a great experience."
We responded:
"Hey Rell, Thanks a bunch for your awesome review! I'm so glad Dixiana provided you with such a professional and informative experience. It's fantastic to know you'd recommend our office and State Farm to your family and friends. We're always here for any future needs or questions you might have! - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Douglas Mather
July 25, 2024
5
out of
5
rating by Douglas Mather
"Good service answered all my questions"
We responded:
"Hey Douglas, thanks a lot for the awesome review! I'm glad we could answer all your questions. If you need anything else, feel free to reach out anytime! - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Shannon Langeler
July 25, 2024
1
out of
5
rating by Shannon Langeler
"Horrible service. William nor his office reply in a timely matter, if they ever even reply at all. I have sent emails to William with no answer, have called the office with no answer or return call, and when I do get one of his incompetent associates on the phone I am told the person I need to speak to will call me back yet they never do. Not only that, I am being significantly overcharged to what his billing specialist told me would be my rate, and although they confirmed my ex spouse is no longer on my policy, he continues to be shown as the account holder and on the policy on every bill. Do not use this agent, and if you are, transfer to someone who will actually take their business seriously."
We responded:
"Hi Shannon, I'm really sorry to hear about your experience. Your feedback is important, and I apologize for any inconvenience you've faced. It's concerning to hear about the communication issues and billing discrepancies. I'll make sure to address these concerns with my team immediately. Please reach out to our office directly so we can resolve this for you. Thank you for bringing this to my attention. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Simon Bryniarski
July 20, 2024
5
out of
5
rating by Simon Bryniarski
"Great place to do business.go see Dixiana for all your insurance needs."
We responded:
"Hey Simon! Thanks a bunch for the awesome review! We're so glad you had a great experience with us. Dixiana is fantastic, and we're happy she's part of our team. If you need anything else, we're here for you! - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Laura Bartoli
July 19, 2024
5
out of
5
rating by Laura Bartoli
"Dixiana was so helpful with answering my questions regarding my auto insurance and told me about the drive safe and save program that would save me more money on my auto insurance. I highly recommend this agency . Laura"
We responded:
"Hey Laura! Thanks a bunch for the awesome review! I'm so glad Dixiana could help with your questions and introduce you to the Drive Safe & Save program. We're happy to have you as a part of our agency and appreciate your recommendation! If you ever need anything else, we're here for you. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Daniel Stampfli
July 13, 2024
5
out of
5
rating by Daniel Stampfli
"Dixiana is excellent and is really really well educated and polite"
We responded:
"Thank you for your positive feedback, Daniel! I'm glad to hear that Dixiana provided excellent service and displayed great education and politeness. We appreciate your kind words and are here for any insurance needs you may have in the future. William Frank - State Farm Insurance Agent, Elmhurst, IL"
David Nabhan
July 9, 2024
5
out of
5
rating by David Nabhan
"I worked with Dixiana and she was absolutely amazing. She was helpful in every way and she was very knowledgeable about the product and services."
We responded:
"Thank you for your wonderful feedback, David! I'm glad Dixiana provided you with amazing service and valuable knowledge about our products and services. We're grateful for your kind words and look forward to assisting you in the future. William Frank - State Farm Insurance Agent, Elmhurst, IL"
jazmyn beamon
July 3, 2024
5
out of
5
rating by jazmyn beamon
"Very satisfied with my policy. Megan was my agent and she was friendly, knowledgeable and very professional. Thank you for having me as a client ❤️"
We responded:
"Thank you, Jazmyn, for your kind words! I'm so glad Megan provided you with friendly, knowledgeable, and professional service. We're grateful to have you as a client and look forward to assisting you with any insurance needs in the future! - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Amy Kelly
July 2, 2024
1
out of
5
rating by Amy Kelly
"I called on Thursday. Marco answered the phone and advised everyone was in a meeting and no one could help me. He said someone would call me back. Understandable as a lot of companies have meetings with the entire staff. It's Monday, 3 business days later, and I have yet to receive a call back. Apparently my business isn't important. Fortunately this wasn't urgent however it was important to me to get an answer within a day or two. Reviewing the comments, I am not the only one experiencing this issue. So very disappointing for a customer who has been with State Farm for over 25 years."
We responded:
"Amy, I appreciate your feedback and apologize for the delay in getting back to you. Your loyalty of over 25 years means a lot to us, and I'm sorry we fell short of your expectations. Please reach out to our office so we can address any concerns and provide the assistance you need. Thank you for being a valued customer. - William Frank, State Farm Insurance Agent, Elmhurst, IL"
Alexander Iniguez
June 29, 2024
5
out of
5
rating by Alexander Iniguez
"Dixiana was I great person to work with, very fast and efficient on her job.. she was overall the best person I have worked with on getting insurance!!"
We responded:
"Alexander, I'm thrilled to hear you had a great experience working with Dixiana! We're pleased to know she provided fast and efficient service in helping you with your insurance needs. Thank you for recognizing her as the best person you've worked with. We're here for you whenever you need assistance in the future! - William Frank, State Farm Insurance Agent, Elmhurst, IL"
kimberly strockis
June 29, 2024
5
out of
5
rating by kimberly strockis
"I cannot say enough good things about State Farm in ELMHURTS . We have not had State Farm for very long, and the amount of customer satisfaction and service I have received along the way is outstanding. The entire staff is very helpful and always willing to help with our issues."
We responded:
"Kimberly, we're thrilled to hear you're pleased with our State Farm team! We're grateful for your positive feedback and glad you've experienced outstanding customer service. Our staff is always here to assist you with any insurance needs you may have. Thank you for choosing us! - William Frank, State Farm Insurance Agent, Elmhurst, IL"
Jon Bus
June 19, 2024
5
out of
5
rating by Jon Bus
"I have been with State Farm for decades. William Frank branch is outstanding; always helping in any way they can. His employees are the best as well. I enjoy talking to Dixiana and Megan ."
We responded:
"Jon, I'm pleased to hear you've been a valued member of the State Farm family for decades! I'm grateful for your kind words about Dixiana, Megan, and our outstanding service. We're here to assist you with all your insurance needs whenever you need us. Thank you for choosing our office! - William Frank - State Farm Insurance Agent, Elmhurst, IL"