Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michelle Klupchak

Michelle Klupchak

June 17, 2025

5  out of  5
rating by Michelle Klupchak
"Called about a leaky roof and needed some guidance on what to do. Rosa was patient and very knowledgeable about the process. Highly recommend Willam Frank State Farm agency."
We responded:
"Thank you for your review, Michelle! I'm happy to hear that Rosa was able to provide the guidance you needed with your situation. Your recommendation means a lot to us. If you have any more questions, feel free to reach out anytime!"
Profile photo of Tania Juarez

Tania Juarez

June 16, 2025

5  out of  5
rating by Tania Juarez
"Dixiana was incredibly helpful and knowledgeable. She’s also very personable, making the whole experience pleasant and easy."
We responded:
"Thank you for your review, Tania! I'm happy to hear that Dixiana made your experience both pleasant and easy. Her helpfulness and knowledge are truly appreciated by our team. If there's anything else we can assist you with, feel free to reach out!"
Profile photo of Tania Juarez

Tania Juarez

June 16, 2025

5  out of  5
rating by Tania Juarez
"My husband and I are very satisfied with the services provided by State Farm. Dixiana is extremely professional, and we would confidently recommend her to anyone."
We responded:
"Thank you, Tania! I'm happy to hear that you and your husband are satisfied with our services. Dixiana is indeed a valuable part of our team, and I'm glad she made a positive impact. We appreciate your recommendation and are here for any future insurance needs you may have. Let us know if there's anything else we can assist with!"
Profile photo of Jon & Jan

Jon & Jan

June 13, 2025

5  out of  5
rating by Jon & Jan
"Rosa was very helpful and made the switch easy"
We responded:
"Thank you, Jon & Jan! I'm happy to hear that Rosa was able to assist you and make the transition smooth. Our team is dedicated to providing excellent service. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Joey Dominguez

Joey Dominguez

June 13, 2025

5  out of  5
rating by Joey Dominguez
"I have had the privilege of being with State Farm for 2 years. I can honestly say I will never go anywhere else. Dixiana has always been there for me, as well as William the agent owner . Excellent exceptional company."
We responded:
"Thank you, Joey, for your wonderful feedback! I'm happy to hear that we have been able to support you over the past two years. It's fantastic to know you feel so confident with our service. If there's anything else we can do for you, just let us know!"
Profile photo of Maria Isabel Baddad

Maria Isabel Baddad

June 12, 2025

5  out of  5
rating by Maria Isabel Baddad
"Fueron muy atentos y amables, me alludaron con el problema."
We responded:
"¡Gracias, Maria Isabel! Me alegra saber que nuestro equipo fue atento y amable contigo. Estamos aquí para ayudarte con cualquier cosa que necesites en el futuro. ¡Gracias por elegirnos!"
Profile photo of Steve F

Steve F

June 12, 2025

5  out of  5
rating by Steve F
"Rosa was very helpful when I called in!"
We responded:
"Thank you, Steve! I'm happy to hear that Rosa was able to assist you effectively. Our team is dedicated to providing excellent service, and it's great to know Rosa made a positive impact. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of anne chantos

anne chantos

June 10, 2025

5  out of  5
rating by anne chantos
"Rosa was incredibly helpful! In my line of work, I am regularly talking to professionals about complicated matters. Rosa absolutely stands out amongst the best. She provided all of the information I needed to know, and more, in terms that were so easy to understand. I strongly recommend this team for all of your insurance needs."
We responded:
"Thank you, Anne! I'm happy to hear that Rosa made such a positive impact with her clear and helpful explanations. We appreciate your recommendation and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Nikki W

Nikki W

June 10, 2025

5  out of  5
rating by Nikki W
"I moved back to Illinois and had the pleasure of working with Rosa. She helped get everything transferred. I appreciate the responsiveness and attention to detail!"
We responded:
"Thank you for your review, Nikki! I'm happy to hear that Rosa was able to assist you with your move back to Illinois and ensure everything was transferred smoothly. We appreciate your kind words about her responsiveness and attention to detail. If you need anything else, feel free to reach out!"
Profile photo of Maurice Jones

Maurice Jones

June 9, 2025

5  out of  5
rating by Maurice Jones
"Rosa was an amazing agent very helpful very concerned about what I needed and helped me without hesitation she's an amazing asset to the company."
We responded:
"Maurice, thank you for your wonderful feedback! I'm happy to hear that Rosa provided such helpful and attentive service. She truly is a valuable part of our team. If you need anything else, feel free to reach out!"
Profile photo of S.Oglesby

S.Oglesby

June 5, 2025

5  out of  5
rating by S.Oglesby
"Fast response. From being locked out of the car more times than i care to admit to a dead battery. Great customer service from Rosa."
We responded:
"Thank you! I'm happy to hear that Rosa provided you with great customer service during those challenging moments. We’re always here to help with any situation you might face. Let us know if there's anything else we can do for you!"
Profile photo of Danny Hatsady

Danny Hatsady

June 4, 2025

5  out of  5
rating by Danny Hatsady
"I've worked with Dixiana and her staff for a few years now. They are always available, and always helpful. Highly recommended."
We responded:
"Thank you for your review, Danny! I'm happy to hear that Dixiana and our team have been consistently helpful and available for you over the years. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Lacroix HEGWOOD

Lacroix HEGWOOD

June 4, 2025

5  out of  5
rating by Lacroix HEGWOOD
"I called with an issue with rental coverage and I got so much more with Rosa and her knowledge about the process I would go through in my claim!"
We responded:
"Thank you for your review, Lacroix! I'm happy to hear that Rosa was able to assist you with your coverage issue and provide valuable insights into the claims process. Our team is dedicated to ensuring you have the best experience possible. If you need anything else, feel free to reach out!"
Profile photo of Danny LeRoy

Danny LeRoy

June 3, 2025

5  out of  5
rating by Danny LeRoy
"Rosa was professional and knowledgeable and extremely pleasant, she ‘s a Great team Member"
We responded:
"Thank you for your review, Danny! I'm happy to hear that Rosa provided you with such a positive experience. We’re grateful to have her on our team. If you need anything else, feel free to reach out!"
Profile photo of Whyketha Molden

Whyketha Molden

May 30, 2025

5  out of  5
rating by Whyketha Molden
"Thank you Rosa for your timely responses to my inquiries. I appreciate your pleasant demeanor and kind spirit. All the best!"
We responded:
"Thank you! I'm delighted to hear that Rosa was able to assist you with such care and efficiency. Your kind words about her demeanor mean a lot to us. Wishing you all the best as well! Let us know if there's anything else we can do for you."
Profile photo of carlos rodriguez jr

carlos rodriguez jr

May 30, 2025

5  out of  5
rating by carlos rodriguez jr
"William frank is a awesome agent"
We responded:
"Carlos, thank you for your kind words! I'm delighted to know you're happy with the service. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
Profile photo of Antoinette Armour

Antoinette Armour

May 30, 2025

5  out of  5
rating by Antoinette Armour
"I thought filing a claim for a hit and run would be a stressful and complicated experience, but after speaking with Rosa, all my worries were put at ease. She reassured me that everything was under control and made it clear she was there to support me every step of the way. Rosa patiently walked me through the entire process, showing incredible kindness, attentiveness, and professionalism. Thank you, Rosa, for all your help — your support made a tough situation so much easier to handle."
We responded:
"Thank you, Antoinette, for sharing your experience! I'm so happy to hear that Rosa was able to provide the support and reassurance you needed during a challenging time. Our team is dedicated to making the claims process as smooth as possible, and it's wonderful to know Rosa's efforts made a difference for you. If you need anything else, feel free to reach out!"
Profile photo of Michael Ma

Michael Ma

May 28, 2025

5  out of  5
rating by Michael Ma
"Good agency for all my insurance needs. Rosa is great!"
We responded:
"Thank you, Michael, for your positive feedback! I'm glad to know that our office meets your insurance needs. Rosa is indeed a valuable part of our team, and we're grateful for her dedication. If you have any questions or need further assistance, feel free to reach out!"
Profile photo of Elizabeth C

Elizabeth C

May 21, 2025

5  out of  5
rating by Elizabeth C
"Had a nightmare situation with log-ins and account details (of my own doing) and Rosa took my call. She was patient and listened and directed me to who I needed to talk to. I ended up speaking with Megan who was PHENOMENAL! She got me all set up and answered all my questions all in less than 20 minutes. Highly recommend this office!"
We responded:
"Thank you, Elizabeth, for sharing your experience! I'm glad Rosa and Megan were able to assist you so effectively. It's wonderful to know that Megan got everything sorted out for you quickly. We appreciate your recommendation and are here for any further questions or needs you may have!"
Profile photo of richard yang

richard yang

May 21, 2025

5  out of  5
rating by richard yang
"I've got a five star service from Rosa with this StateFarm office."
We responded:
"Thank you, Richard, for your fantastic feedback! I'm glad Rosa could provide you with excellent service."
Profile photo of mvpanthony

mvpanthony

May 21, 2025

5  out of  5
rating by mvpanthony
"I had the pleasure of speaking with Rosa today she was very awesome answer all my questions very nice woman thank you you're very awesome and I appreciate you"
We responded:
"Thank you so much for your kind words! I'm glad to hear that Rosa was able to assist you effectively and answer all your questions. We are here to help with any further insurance needs you may have. Have a great day!"
Profile photo of Kimberly Barber

Kimberly Barber

May 21, 2025

5  out of  5
rating by Kimberly Barber
"Rosa was very professional and provided great customer service by going the extra mile to ensure I got the help that I needed quickly!!! Also thanks for the follow up!"
We responded:
"Thank you for sharing your experience, Kimberly! We're delighted our team could provide such attentive and professional support during your recent interaction. Going above and beyond to assist customers is what we strive for every day, and we're grateful you took the time to recognize this effort. Your satisfaction means everything to us, and we look forward to continuing to serve you with the same high standard of care."
Profile photo of Eric Leon

Eric Leon

May 20, 2025

5  out of  5
rating by Eric Leon
"Came in for a quote and needed a bit more info on the actual limits and scope of coverages, especially on my homeowners policy. Dixiana was thoroughly knowledgeable and patiently answered my questions. You can tell that she is a genuinely nice person and enjoys what she does."
We responded:
"Thank you, Eric, for sharing your experience! I'm glad to know that we were able to provide the detailed information you needed! If you have any more questions or need further assistance, feel free to reach out anytime."
Profile photo of cafe hernandez

cafe hernandez

May 20, 2025

5  out of  5
rating by cafe hernandez
"Spoke with Rosa, she was a 10/10 very kind abs helpful...give her a raise"
We responded:
"Thank you so much for your feedback! I'm glad to hear that Rosa provided you with such kind and helpful service. We truly appreciate her dedication to our team. If you have any more questions or need assistance in the future, feel free to reach out!"
Profile photo of son quan

son quan

May 20, 2025

5  out of  5
rating by son quan
"I have not received my documents package and I find out my address not correct . I call and ROSA help correct the problem and sending out my documents package right away. Thank you for your help Rosa."
We responded:
"Thank you, Son, for sharing your experience! I'm happy to hear that Rosa was able to assist you promptly in correcting your address and ensuring your documents were sent out quickly. If you need any further assistance, please feel free to reach out to our office. We're here to help!"