State Farm® Insurance Agent William Frank
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jeff Hart
May 15, 2025
5
out of
5
rating by Jeff Hart
"This 5 star review is for Rosa for excellent customer service!!!"
Cynthia Liebl
May 14, 2025
5
out of
5
rating by Cynthia Liebl
"Rosa was professional, curtious and and very patient with my lack of technical skills, thanks Rosa"
Muzammil Qurashi
May 13, 2025
5
out of
5
rating by Muzammil Qurashi
"I have to say that I have worked with Dixiana and she is absolutely amazing. Impeccable service, completely professional, and very thorough."
We responded:
"Thank you, Muzammil, for sharing your experience! I'm happy to hear that Dixiana provided you with such impeccable service. Her professionalism and thoroughness are truly valued. If you have any further questions or need assistance, feel free to reach out to our office."
Jane Driscoll
May 8, 2025
5
out of
5
rating by Jane Driscoll
"Rosa was very helpful with my requests. She’s a keeper."
We responded:
"Thank you, Jane, for sharing your experience! I'm glad Rosa was able to assist you with your requests. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Jose Barron
May 7, 2025
5
out of
5
rating by Jose Barron
"I had a good experience getting my insurance from agent Dixie and will be recommending this agency they are very helpful and answer all questions"
We responded:
"Thank you, Jose, for sharing your positive experience! I'm glad to hear that Dixie was helpful and addressed all your questions. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out!"
Natalia Martinez
May 6, 2025
5
out of
5
rating by Natalia Martinez
"William Frank State Farm is the best! They know you by name, care about your well being and take care of claims quickly and professionally! Dixiana helped me out was very nice ."
We responded:
"Thank you, Natalia, for sharing your positive experience! I'm happy to know that you feel well taken care of and that our team was able to assist! We're here for any future needs or questions you might have!"
Ali G
April 28, 2025
5
out of
5
rating by Ali G
"William Frank and his staff have been helping out for several years now. Unfortunately, over the last 4 years, I've had a run of bad luck with my vehicles and a few deer crossing the road. I've never had an accident. How do I file a claim? What happens in the process? William and his staff were there guiding me through the entire process. Cliché. I know. But like a good neighbor...Megan and Rosa have helped me get back to normal with new vehicle insurance comparisons, addition of a motorcycle, and changes to my homeowners policy to ensure I save as much money as possible. Gold star to Megan and Rosa. The story has a happy ending. No deer were injured. Just my vehicle. Thank you Bill. You've helped me out when I needed it and hired a staff who truly understands the meaning of customer service and compassion."
We responded:
"Ali, I'm so happy to hear about your positive experience with our office! It's wonderful to know that Megan and Rosa were able to assist you with your insurance needs and guide you through the claims process. Your kind words about our team's dedication to customer service mean a lot. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!"
Og Geraldo
April 25, 2025
5
out of
5
rating by Og Geraldo
"Dixiana was very helpful and knowledgeable. Took care of my issue no problem and hassle free. I love this agency. 🙌🏼"
We responded:
"Thank you, Og Geraldo, for sharing your experience! I'm happy to hear that Dixiana was able to assist you with your State Farm policies. We're grateful to have her as part of our team. If you ever have more questions or need further assistance, feel free to reach out. We're here to help!"
Jennifer Gore
April 25, 2025
5
out of
5
rating by Jennifer Gore
"Dixiana was a great agent she helped me with my State Farm policies . This is a great agency ."
We responded:
"Thank you, Jennifer, for sharing your positive experience! I'm happy to hear that Dixiana was able to assist you with your policies. We appreciate your kind words about our office and are here to help with any other needs or questions you may have."
Mary Divine
April 21, 2025
5
out of
5
rating by Mary Divine
"I was experiencing some forgetfulness over my auto insurance bill. I called the State Farm office and luckily Rosa answered the call . She figured out who CC I was. Rosa also had the make, year & model of my car. Through patiently asked questions Rosa quickly found my bill & relayed the amount to me. Thank you Rosa for your patient voice. Mary D. Customer"
We responded:
"Thank you, Mary, for sharing your experience! I'm glad Rosa was able to assist you with such patience and efficiency. It's wonderful to know she could quickly help you with your insurance bill. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Lydia Rodriguez
April 17, 2025
5
out of
5
rating by Lydia Rodriguez
"Dixiana has been wonderful to work with this past year! I have nothing but great things to say about my experience with her. She made my experience with getting set up with renters insurance so quick and painless. Her promptness and personal care is unmatched. I highly recommend Dixiana to anyone looking for any type of insurance!"
We responded:
"Thank you, Lydia, for sharing your experience! I’m glad to hear that Dixiana made your renters insurance setup quick and easy. We appreciate your recommendation and are here if you have any questions in the future."
Giorgio Donvito
April 17, 2025
5
out of
5
rating by Giorgio Donvito
"I walked in to handle a situation. Thankfully Rosa was there. She helped me with my situation and resolved it quickly. Thank you Rosa!!!"
We responded:
"Thank you, Giorgio, for sharing your experience! I'm glad Rosa was able to assist you and resolve your situation promptly. We appreciate your feedback and are here to help with any future needs. Feel free to reach out anytime!"
Gabriel Tolen
April 12, 2025
5
out of
5
rating by Gabriel Tolen
"I recently secured a life insurance policy, and I couldn't be happier with the process. After meeting with Dixiana, and talking to William he found me a plan that offers excellent coverage at an extremely affordable price. Definitely recommend this agency."
We responded:
"Thank you, Gabriel, for sharing your experience! I'm glad to hear that our office could assist you in finding an insurance policy that meets your needs at a great price. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"
stephanie weeden
April 9, 2025
5
out of
5
rating by stephanie weeden
"I have my renters and car insurance with William Frank State Farm, they are always friendly and very helpful."
We responded:
"Thank you, Stephanie, for sharing your experience with us! I'm happy to know that you find our team friendly and helpful. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Kimberly Marshall
April 9, 2025
5
out of
5
rating by Kimberly Marshall
"Rosa was a great help! She was able to accomplish our request within minutes."
We responded:
"Thank you, Kimberly, for sharing your experience! I'm happy to hear that Rosa was able to assist you so efficiently!"
Silvia Aguilar
March 28, 2025
5
out of
5
rating by Silvia Aguilar
"It was such an amazing experience to be able to receive great customer service. The moment that you walk in the office Dixiana will be able to assist you, She is professional, friendly and very knowledgeable. If you ever need Auto, home or life insurance make sure to ask for her."
We responded:
"Thank you, Silvia, for sharing your experience! I'm delighted to hear that Dixiana provided you with such exceptional service. Her professionalism and knowledge truly make a difference. If you have any further insurance needs or questions, feel free to reach out to our office anytime."
Daniel Villegas
March 28, 2025
5
out of
5
rating by Daniel Villegas
"Like a good neighbor State Farm is there . Dixiana assisted me with my policy, and answered all my questions and concerns. I highly recommend this office as they are organized, knowledgeable and efficient. I am very happy with the level of customer service from Dixiana"
We responded:
"Thank you, Daniel, for your wonderful feedback! I'm glad to hear that Dixiana was able to assist you with your policy and address all your questions and concerns. It's great to know that you found our office organized, knowledgeable, and efficient. We are always here to help with any future needs or questions you may have!"
Kathleen Gidcumb
February 13, 2025
5
out of
5
rating by Kathleen Gidcumb
"I walked in with no appointment to get a quote from William Frank. He couldn’t have been more kind and patient. Worked on the quote right away for both car and home. I walked out with new insurance. William made it so easy and painless. Will highly recommend him."
We responded:
"Thank you, Kathleen, for sharing your experience! I'm delighted to know that we could assist you promptly and make the process smooth for your insurance. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime."
Felicia King
February 5, 2025
5
out of
5
rating by Felicia King
"I spoke with Dixiana on 1/30/2025 customer service is awesome. She is very professional and knowledgeable. Thank you so much!"
We responded:
"Thank you, Felicia! I'm glad to hear that Diana provided you with such professional and knowledgeable service. We appreciate your feedback!"
Julian Eckert
January 29, 2025
5
out of
5
rating by Julian Eckert
"Great staff overall at rhis location but I want to take a moment to personally shout out Dixiana for amazing customer service and professionalism. She is very good at what she does! 10 out of 10"
We responded:
"Thank you, Julian, for your wonderful feedback! We're delighted to know that you had such a positive experience with our team. Dixiana truly excels in providing exceptional service, and we're grateful to have her on our team. If you have any questions or need further assistance, feel free to reach out to us anytime."
Chris Hansen
December 7, 2024
5
out of
5
rating by Chris Hansen
"I’m very satisfied with the service in this agency. Dixiana answered all my questions."
We responded:
"Chris, thank you for your wonderful review! I'm glad to know that Dixiana was able to assist you effectively and answer all your questions. Your satisfaction is very important to us. If you need any further assistance, don't hesitate to reach out. We're here to help!"
Van Gilchrist
November 19, 2024
5
out of
5
rating by Van Gilchrist
"Dixiana Cabral provided me with excellent customer service when I needed help with information and questioned answered. Thank you again Dixiana! Reach out to her, you won't be disappointed."
We responded:
"Van, thank you for sharing your positive experience! I'm glad to hear that Dixiana provided you with excellent customer service and was able to assist with your questions. We appreciate your recommendation and are always here to help with any future needs. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Lester Amador
October 31, 2024
5
out of
5
rating by Lester Amador
"Muy agradecido con la atencion de la señorita Dixia una persona responsable amable y muy profesional, la recomiendo al 100 por 100."
We responded:
"Lester, Gracias por tus amables palabras sobre Dixia. Estoy muy contento de saber que recibiste una atención tan profesional y amable. Nos enorgullece tener a personas como Dixia en nuestro equipo. Si necesitas algo más en el futuro, no dudes en contactarnos. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Jeffrey Riggen
October 31, 2024
5
out of
5
rating by Jeffrey Riggen
"Dixiana C was extremely helpful when I spoke with her about my policy. She is amazing to work with! Highly recommended"
We responded:
"Jeffrey, thank you for your fantastic review! I'm happy to hear that Dixiana was able to assist you with your policy. She truly is a valuable member of our team. We appreciate your recommendation and look forward to helping you with any future needs. - William Frank - State Farm Insurance Agent, Elmhurst, IL"
Aylin Garcia
October 30, 2024
5
out of
5
rating by Aylin Garcia
"I had the pleasure of working with Dixiana , who was incredibly helpful! Thank you ."
We responded:
"Aylin, thank you for your wonderful review! I'm glad to hear that Dixiana was able to assist you so effectively. We appreciate your kind words and are always here to help with any future needs. - William Frank - State Farm Insurance Agent, Elmhurst, IL"